Bets respond, but do not resolve

Executive summary

The core finding is not the absence of a response — it is the gap between answering and resolving. The sector answered 82.6% of complaints in April, but resolved 19.7% of those assessed.

Over five months, the response rate rose while resolution fell. The sector learned to answer; the data does not yet show it learned to resolve.

The friction is concentrated in money: withheld or delayed return of funds is the most frequent complaint (16.4%).

Among 29 comparable sectors, betting is among the five worst for resolution and the three worst for satisfaction — against 58.2% in telecoms.

For betting, maintaining a bettor-support structure and registering on the platform are part of the licence conditions. Next update: 15 Jul 2026, adding May.

Answering is not resolving

The two curves tell the story. Over the five months, the response rate rises — while resolution falls. Contact with the consumer became more frequent, but not more conclusive.

The friction is in the money

The core of the complaints is financial. Withheld or delayed return of funds accounts for 16.4% of records; added to withdrawal and payment difficulties (6.0%) and account blocking (12.0%), the movement of money concentrates most complaints.

The segment among other sectors

While telecoms resolves 58.2% and e-commerce 43.5%, betting resolves 19.7%. On satisfaction, the segment (1.61) is among the three lowest.

Official channel × reputation showcase

Base and curation

Official public base of consumer complaints. Consolidation and curation: VerificaBet.